Auckland
As Operations Manager, Lucy leads the technology, processes and operational strategy that enable ABC Business Sales to deliver exceptional outcomes for brokers and clients across New Zealand.
Lucy is the Operations Manager at ABC Business Sales, where she leads the systems, technology, and operational processes that enable the business to perform at its best. Working behind the scenes, she ensures brokers and support teams have the tools, training, and processes they need to deliver an exceptional experience for buyers and sellers alike.
With experience spanning operations, administration, marketing, finance, and real estate, Lucy has built a reputation for simplifying complex problems and creating practical solutions that improve efficiency across the business. Whether implementing new technology, streamlining workflows, or leading company-wide projects, she is driven by a passion for continuous improvement and finding better ways of working.
Her philosophy is simple: Prior Preparation Prevents Poor Performance. She believes great results are rarely accidental, they're built through thoughtful planning, clear communication, and strong systems. This mindset underpins everything from broker onboarding and operational strategy to the adoption of new technology across the organisation.
Lucy is passionate about creating an environment where people can do their best work. By combining strategic thinking with a hands-on approach, she helps ABC Business Sales continue to evolve, innovate, and deliver outstanding outcomes for its clients and brokers throughout New Zealand.